At RFGE, we want your choice to shop with us to be the best choice you have ever made!
As a retail business, we realize that our customers are our greatest asset. It may sound obviously cliche, but without our customers, we would not be in business. Our goal is to exceed your expectations at every step and ensure that you make the right choice with your purchase - the first time. Our staff has decades of experience playing, teaching, and touring. That's right... we do not hire retail workers, only professional musicians!
Keep Every Promise... Always.
It seems so simple: just make the customer happy!
Our retail business is built upon making promises to our customers, then exceeding those promises. Whether it's about the condition of a rare vintage instrument, or guaranteeing your delivery in time for a tour, we promise to deliver for every one of our customers, from the beginning novice to the touring professional.
The RFGE Professional Difference
It's all about dialing up your experience to 11... That's one louder!
We want you to be 110% satisfied, not only with the gear you purchase, but with the service we provide. Having the gear in-stock is only the first step in our approach to providing you with exceptional customer service. Every aspect of our business is designed to create the absolute best shopping experience available, whether it's at our retail store in Maryland, or on our state-of-the-art website. Our staff of professional musicians live and breathe gear. We are here to help guide you to the right gear - the first time!
Fast, Free Shipping
- Nearly every order received by 3PM Eastern ships the SAME DAY!
- FREE shipping to lower 48 states on all New Gear
- 100% warehouse accuracy
- Expedited shipping available by request
We pride ourselves on providing the fastest turnaround times in the industry. We ship via UPS for most items, and USPS for smaller items. Residents of Hawaii, Alaska, and Puerto Rico are encouraged to contact us for a shipping quote. Orders shipping within Maryland are subject to 6% sales tax.
50-Point Instrument Inspection
Every instrument we sell - whether it's new, used, or vintage - is inspected by our in-house repair shop before it ships, to ensure that it arrives ready to rock right out of the box.
When you buy a guitar from RFGE, you can rest assured that we will provide you with best experience possible. From our online high resolution image gallery, to our 50-Point Evaluation, everything we do is focused on delivering a guitar that's better than factory-fresh, right to your door. We deliver the absolute best guitars in the business, every time, without exception!
See Your Next Guitar in High Definition... No Stock Photos, EVER!
We take tremendous pride in our guitar photography. Every image you see on our website is of the actual guitar you will receive. Whether you are spending a few hundred dollars or a few thousand, we want you to be able to check out each instrument in exceptional detail. We use the latest in digital photography to ensure that our photos represent accurate colors and every little detail!
Flexible Payment Options
Our website accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, PayPal Credit, and our own financing through Sychrony Financial, which offers payment plans of up to 36 months with no interest.