Why Choose Guitar Experience?
- Why Choose Guitar Experience?
At RFGE, we want your choice to shop with us to be the best choice you have ever made!
As a retail business, we understand that our customers are our greatest asset. That may sound cliche but without our customers, we would not be in business. Our goal is to exceed your expectations at every step to ensure that you make the right choice with your purchase the first time. Our staff has decades of practical experience playing, teaching and touring. That's right...we do not hire retail workers, we only hire professional musicians!
Keep every promise...Always.
It seems so simple: just make your customers happy!
Our retail business is an endless cycle of making promises to our customers and then delivering. Whether those promises are about the condition of a rare vintage instrument or guaranteeing your delivery in time for you to leave for a tour, we understand that we must deliver for every one of our customers from the beginner to touring professional.
The RFGE Professional Difference
The RFGE Professional Difference is all about sending your experience to 11...That's one louder!
We want you to be 100% satisfied with not only the gear you purchase, but also with the service you receive. Having the gear in stock for you to purchase is just step one of our approach to exceptional customer service. Every aspect of our business is designed to create the absolute best shopping experience available whether that is in our retail store in Maryland or on our state of the art website. Our staff of professional musicians live and breathe gear and they are available to help guide you to the right gear the first time!
Fast, Free Shipping
- Nearly every order received by 4PM Eastern ships the SAME DAY!
- FREE shipping to lower 48 states on all New Gear
- 100% warehouse accuracy
- Expedited shipping available by request
We are proud to provide some of the fastest turnaround times in the industry. We use UPS for most items, and USPS for smaller items. Residents of Hawaii, Alaska, and Puerto Rico should contact us for a shipping quote. Orders shipping to Maryland will be charged 6% sales tax.
50 Point Instrument Inspection
Every instrument we ship, whether it is new, used or vintage goes through our in-store repair shop before it ships to ensure that it arrives ready to rock, right out of the box.
When you buy a guitar from RFGE, you can rest assured that we'll make certain you have the best experience possible. From our online high resolution image gallery to our 50-point Evaluation, everything we do is focused on delivering a guitar that's better than factory-fresh, right to your door. We deliver the absolute best guitars in the business, every time without exception!
See Your Next Guitar in High Definition...No Stock Photos...EVER!
We take tremendous pride in our guitar photography. Every image you see on our website is of the actual guitar you will receive. Whether you are spending a few hundred dollars or a few thousand, we want you to be able to check out each instrument in exceptional detail. We use the latest in digital photography to ensure that our photos represent accurate colors and every detail!
Flexible Payment Options
Our website accepts all major credit cards including Visa, Mastercard, American Express and Discover. We also accept PayPal, PayPal Credit and our own financing through Sychrony Financial which offers no interest payment plans up to 36 months with no interest.